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What Governs Your Account and Our Service

These legal terms set out how unclockffbeta operates, what your rights are as an account holder, and how we handle the data connected to your use of DANA, OVO, and GoPay on our platform.

Account TermsPrivacy and DataCookie PolicyDANA, OVO, GoPay UseUser Rights
unclockffbeta What Governs Your Account and Our Service
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request your account data, or need to flag a legal concern, our support team handles these through the channels below. For data requests tied to your DANA, OVO, or GoPay wallet records, include your registered account email and wallet type so we can locate the correct data set quickly.

Live Chat Reach our account support team directly through the live chat window. Cite your account ID and the specific legal section or data request you are raising.
Email Support Send legal or data-related queries to our support email. Include your registered wallet type — DANA, OVO, or GoPay — so we route your request to the right team.
Account Help Centre The help centre covers account rights, cookie settings, data access requests, and how to raise a formal dispute if a transaction or policy decision affects your account.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Account security and data handling are not afterthoughts here. We outline below the four areas that matter most to your account: how your data is collected, how cookies work on this site, how long we retain your records, and how to request changes or deletion. These apply whether you joined via DANA, OVO, or GoPay.

Data Collection

We collect only what is needed to operate your account — registration details, wallet identifiers for DANA, OVO, or GoPay, and session data used to verify access. Nothing beyond that.

Cookie Use

Cookies on this site handle session continuity and basic analytics. You can manage cookie preferences through your browser settings; removing them may affect login persistence on mobile.

Data Retention

Account and transaction records are retained for as long as required by our operational and dispute-handling obligations. Once that period lapses, data is deleted or anonymised in line with our policy.

Request and Correction

You can request a full copy of your account data, ask us to correct inaccurate records, or request deletion by contacting support with your registered account email and wallet type.

Common Legal Questions About Your Account

These are the questions we receive most often about our legal terms, data handling, and account rights. If yours is not here, contact support directly.

The current version of our terms is always available on this page. If we update them, we notify you via your registered contact before changes take effect on your account.

We collect your wallet identifier, the transaction reference, and the amount processed. We do not store your wallet PIN or full account credentials — only what is needed to confirm the deposit.

Contact support via live chat or email, include your registered account email and the wallet type you use — DANA, OVO, or GoPay — and we will locate and send your data record.

Yes. Submit a deletion request through support. We will remove or anonymise your data once any outstanding dispute or retention obligation tied to your account has been resolved.

If access becomes unavailable due to local law changes, we retain only the minimum data required to close your account and handle any outstanding transaction disputes, then delete the rest.

Cookies keep your session active between pages. Clearing cookies via your mobile browser will log you out. You can manage this in your browser settings without affecting your account data.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.